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Top » Shop » Purchase Guidelines
Purchase Guidelines

Table of Contents

1. Purchase Guideline

2. FAQs

3. Discounts and Points Rewards

4. Size Chart

5. Shipping Rate

6. Hong Kong parcels - Customs Friendly!

7. About Us


Simple Purchasing Steps
Step 1 : Register as a Causewaymall member for free.
Step 2 : Login as a member
Step 3 : Select your favor products from our list and add them onto your shopping cart.
Step 4 : When finish your online shopping, press [Checkout]
Step 5 : Parcel(s) weight and shipping fee to your destination will be automatically calculated. For bulk parcel which shipping cost does not immediately calculated, our Customer Service Representative will contact you soon about shipping fee to your destination.
Step 6 : Follow the guideline to settle the payment.
(Attention: If you finished payment through PayPal, remember to press [Return to Causewaymall.com] and go back to our Thank You page in order to empty your shopping cart, and confirm the order.)

Step 7 : PDF Performa Invoice and Invoice in Sample Value are both downloadable at Order History page.
Step 8 : Our Customer Service Representative will contact you regarding stocks Immediate availability and delivery details.

(** As stocks level is changing every minute, there may have potentially 5% of goods waiting for re-stock or just out-stock every hour, our CS will describe to you in detail, and let you decide whether you would like wait or exchange for another style to enable faster postage. All excess payment/ excess shipping fee/ price difference would be credited to your member account for latter use.)

Step 9 : Tracking number will be sent to you when parcel is delivered. You may also instantly track the parcel status, by clicking the tracking no. at Order Information page.


Shopping Policy
You can buy safely and securely ONLINE by just adding the clothes of your choice to the shopping cart, it also enables faster processing and delivery.
**Minimum order amount is US$100 net goods.
**No minimum order quantity per design.

You may add your preferred items to
Cart Content, all items adding to chart are currently in stock. Please click Check out to proceed your order, payment information and account details would be shown in check out page.
You can check
My Account for all your account information, including Order Information, Order Processing Status, Credit Point Account Status and Redemptions.


Payment Method
We accept payment from:
- Paypal (No additional transaction charge for HKD payment. 3% exchange rate surcharge for non-system-generated payments in other currencies.)
- Credit Card Payment (Through Paypal
)
- Bank TT payment (No additional transaction charge for HKD payment. 3% exchange rate surcharge for payments in other currencies.).
- Western Union (No additional transaction charge for HKD payment. 3% exchange rate surcharge for payments in other currencies.).

We are very sorry that we DO NOT accept Personal and Business Checks.
All payments must be submitted within 7 days after the purchase. If payment has not been received after that period, your item may possibly be sold to another buyer.
Please DO NOT purchase my item if you do not intend to follow up with payment.
Once we have received your payment, we will update the order status from "Pending to Processing".



Shipping & Handling
 ** We ship worldwide !!! **

Please see our Shipping Rate information here. Parcel(s) weight and shipping fee to your destination will be automatically calculated during Checkout. Different shipping rate based on product weight and destination.

For items in stock, we will ship immediately in 5 business days upon receiving your payment. After posting out your items, we would update the order status from "Processing to Delivered", with email notification. Normally your order will arrive within 3-5 business days. We do not deliver on public holidays. We have noticed that there are usually considerable postal delays if there are public holidays at your end, so please take this into consideration!

All orders are shipped from Hong Kong via HK Postal Service by International Air Mail (EMS), you will receive a tracking number. You can track your package by visiting Hong Kong Post Mail Tracking system and entering your tracking number into the space provided. Or select your country, connect to the mail tracking website of the country directly.

If you want to combine shipment of 2 separate orders, please let us know before you place the first order (you may also notice us by adding comment texts while checking out your order). After you have placed the first order, you will have 7 days to combine all of the other items. When you are ready to checkout, please pay all your items in ONE combined payment and please DO NOT pay your items into separate payments.

You may be subject to import duties, VAT, taxes, and/or customs fees which may be imposed by your local government when you receive your package. You are responsible for paying any additional charges for customs clearance. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Please contact your local post office or customs office to inquire about these charges.



Mail Tracking
Each order would come with tracking numbers upon delivery.  Our couriers provide online tracking system from their website as below.

** Hong Kong EMS (Express Mail Service) and registered air mail.

Please input the tracking number WITHOUT any space. E.g. RA123456789HK and EE123456789HK
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

** DHL Express (Hong Kong) Limited
http://www.dhl.com

** DPEX Worldwide
http://www.dpex.com

** CITY-LINK INTERNATIONAL COURIER CO LTD

http://www.citylinkexpress.com


Exchanges and Returns
Only unmendable defective merchandises are subject to exchange within 7 days of delivery. Please email us and returned to us with our ORIGINAL TAG, UNDAMAGED and UN-WORN within 7 days in the SAME CONDITION as it was sent to you. Once we have confirmed with the defective items, we would immediately EXCHANGE non-detective / correct merchandises for you, or CREDIT the payment amount to your account with immediate use. Buyers are required to bear items returning shipping cost. No claims on used goods.

Orders that are returned to us due to unclaimed, incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customers expense. Additionally, orders that are abandoned by your local post office or customs, for whatever reason, will not be returned to the customer and will only be resent at the customers expense.

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